TrulyServd
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Cookie Policy

Cookie Policy

Effective Date: 2026-05-07 Last Updated: 2026-05-07

This Cookie Policy explains how 13809536 Canada Inc., operating as TrulyServd ("TrulyServd," "we," "us," or "our"), uses cookies and similar tracking technologies on our website at trulyservd.com (the "Site"). It describes what these technologies are, why we use them, and the choices you have to control them. This Cookie Policy should be read alongside our Privacy Policy, which provides broader information about how we handle your personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Consumer Protection Act.

1. What Are Cookies?

Cookies are small text files that a website places on your device (computer, phone, or tablet) when you visit. They allow the site to remember things about your visit — like keeping you logged in, remembering your language preference, or measuring which pages are most popular. Some cookies are deleted when you close your browser ("session cookies"); others stay on your device for a set period or until you delete them ("persistent cookies").

We also use similar technologies that work like cookies, including local storage, session storage, and pixels/web beacons. For simplicity, this policy refers to all of them as "cookies."

Plain English Summary: Cookies are little notes the website saves on your device so it can remember things about you between page loads. We use them — and a few similar technologies — for the reasons explained below.

2. How We Use Cookies

We use cookies for three main purposes:

  1. To make the Site work (sessions, login, checkout state).
  2. To remember your preferences (language, theme, recently viewed listings).
  3. To understand how visitors use the Site so we can improve it (analytics).

We do not use cookies for advertising or cross-site tracking. TrulyServd does not process payments directly, so we do not set payment-card or fraud-prevention cookies on our own behalf.

Plain English Summary: We use cookies to keep the Site functional, to remember your preferences, and to learn what's working. We don't use cookies to advertise to you across the web.

3. Cookie Inventory

The table below lists the categories of cookies we use, with representative examples. Specific cookie names and durations may change as we update the Site.

Category Examples Purpose Duration Can be disabled?
Strictly Necessary / Session connect.sid, _medusa_jwt, _medusa_cart_id, CSRF token Keeps you logged in, remembers what's in your cart, protects forms against cross-site request forgery, and maintains checkout state. The Site cannot function without these. Session, or up to 30 days No — required for login, cart, and checkout
Preference NEXT_LOCALE, theme, recently_viewed Remembers your chosen language/locale, light or dark theme, and recently-viewed listings so the experience feels consistent across visits. Up to 12 months Yes
Analytics _analytics_session, _pageview_id Helps us understand aggregate usage — page views, referral source, approximate location (city-level), device type — so we can improve the Site. Where possible, we use privacy-respecting analytics that do not build individual profiles. [VERIFY: confirm analytics provider, e.g., GA4 / Plausible / PostHog / etc.] Session to 24 months [VERIFY: confirm exact duration once provider is finalized] Yes
Third-Party Embedded content (e.g., maps, video) [VERIFY: confirm whether any third-party embeds are used and which providers — otherwise this row may be removed] Some pages may embed content from third parties (such as map providers or video players). Those providers may set their own cookies governed by their own policies. Varies by provider Yes (by blocking the embed or using browser controls)

Plain English Summary: The first row is required to log in and check out. The other rows can be turned off — you'll just lose some convenience or we'll learn less about how the Site is used.

4. Strictly Necessary Cookies — Why You Can't Disable Them

Strictly necessary cookies are the ones that make core features work: signing in to your account, keeping items in your cart, completing checkout, and protecting forms against attacks like cross-site request forgery (CSRF). We rely on a "legitimate interest" basis under PIPEDA for these — they are essential to provide the service you've requested.

If you block these cookies through your browser, you will not be able to log in, add items to a cart, or complete a checkout flow on TrulyServd.

Plain English Summary: We can't ship a working marketplace without these. If you block them, the Site won't work properly for you.

5. Managing Your Cookie Preferences

You have several ways to control cookies on TrulyServd.

5.1 In-App Cookie Preferences

[VERIFY: in-app cookie preference center to be added] We plan to add a cookie banner and preference center directly in the Site that lets you accept or reject non-essential categories (preferences, analytics) with a single click. Until that is live, you can manage cookies using your browser controls described below.

5.2 Browser-Level Controls

Every modern browser lets you view, block, or delete cookies. Instructions for the most common browsers:

You can also use private/incognito mode to limit cookies to a single browsing session, or install browser extensions that block cookies and trackers.

5.3 Effect of Disabling Cookies

  • Strictly necessary cookies blocked: You will not be able to log in, use the cart, or check out.
  • Preference cookies blocked: The Site won't remember your language, theme, or recently viewed items.
  • Analytics cookies blocked: No effect on your experience; we'll just have less aggregate data about how the Site is used.

Plain English Summary: You can turn most cookies off through your browser. Turning off the strictly necessary ones will break login and checkout. The others are safe to disable.

6. Do Not Track Signals

Some browsers send a "Do Not Track" (DNT) signal indicating that you don't want to be tracked. There is no industry-wide consensus on how websites should respond to DNT signals. TrulyServd does not currently respond to DNT signals, but we also do not use cookies for cross-site advertising or behavioural profiling. We will revisit this position if a clear standard emerges.

You can achieve a similar outcome by blocking analytics cookies through the methods described in Section 5.

Plain English Summary: We don't honour DNT signals because the standard isn't settled — but we also don't track you across other websites for ads.

7. Third-Party Cookies

Where the Site embeds content from third parties (for example, maps, fonts, or video), those providers may set their own cookies. We do not control those cookies, and they are governed by the third party's own privacy and cookie policies.

[VERIFY: confirm the list of third-party services that may set cookies — e.g., Google Fonts, map providers, embedded media — and disclose them by name once finalized]

Plain English Summary: Some content on our pages comes from other companies, and they have their own cookie rules.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, legal requirements, or our practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through the Site or by email. We encourage you to review this page periodically.

Plain English Summary: If we change this policy in a way that matters, we'll update the date at the top and let you know.

9. Contact Us

If you have questions about this Cookie Policy, our use of cookies, or your privacy rights more generally, please contact us:

  • Email: [email protected]
  • Mailing address: [VERIFY: physical mailing address required before publishing]
  • Legal entity: 13809536 Canada Inc., operating as TrulyServd

For broader questions about how we collect, use, and protect your personal information, please see our Privacy Policy.

10. Governing Law

This Cookie Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, including PIPEDA and the Ontario Consumer Protection Act.

AI-Generated Disclaimer: This Cookie Policy was AI-generated as a working draft. It is not legal advice. Before publishing on a live website, please have a licensed Canadian attorney (preferably one familiar with Ontario consumer protection law and PIPEDA) review the document and confirm that the cookie inventory, retention periods, analytics provider, third-party embeds, and mailing address accurately reflect TrulyServd's actual practices.